TERMS & CONDITIONS OF BOOKING
By paying a deposit or full payment you accept the following:
Driftways Glamping & Camping is the trading name of Driftways Glamping Ltd that provides this holiday. We (Driftways Glamping Ltd) operate under the following:
Membership to the Greener Camping Club and why?
We are situated in the countryside, which is a wonderfully unspoilt area due to limited development through tight and careful planning control on the whole. As a result we are only able to operate as a certificated Greener Camping Club members-only site. This means we have an obligation to ensure all guests are members of the certificate issuing authority namely the Greener Camping Club. Membership is only £12 and includes the planting of a tree for every annual member.
Please note: Membership runs from the 1st of January to the end of December each calendar year. This is non-refundable in the event of cancellation for any cause what so ever, as you can’t be un-joined and we will not pull up trees :-).
Arrival times
There are lots of jobs that we need to do in between departures and arrivals to ensure your holiday is the best we can achieve for you. These include tidying up the pitches, mowing grass and not least, cleaning and preparing the pitches and glamping structures ready for our next guests, particularly with Covid-19 being part of our lives.
To this end, please help us by sticking to the arrival and departure times:
On arrival day
The camping pitches are available from 3pm and glamping from 4pm and you must arrive before 8.00 pm so as not to disrupt other guests. Please let us know if you are delayed for any reason so we may make arrangements.
Whilst on holiday, onsite
We are an owner run campsite providing low impact easy-going holidays and we need to have a few onsite rules to ensure everyone has a great time. Site Rules can be viewed here.
On departure day
Please vacate camping pitches by 11am and glamping units by 10am.
Payments
We request a 50% deposit when booking your holiday. Confirmed receipt of the deposit and a completed reservation form secures your booking. Reservations are held for up to three days provisionally, after which if we have not received your deposit the dates will be released again. The balance is requested 6 weeks prior to your arrival date (an email reminder will be sent). For short lead-time bookings - ie. those booked less than 6 weeks before arrival, the full amount will be requested to secure the booking.
Why do we request payment in advance?
We realise that we do things a little differently from other campsites. The reason for the deposit is that we only ever let a maximum of 8 camping pitches and the 5 tent structures - and in doing so try to limit up to a maximum number of persons at any one time. This way we ensure your enjoyment of this place by not overloading the facilities and avoiding queues for anything (a rarity here). And in case you are wondering whether we are tempted to 'up' the numbers - the answer is a definite 'no'.
Please note for those wishing to have friends or extended family join them for the week, each family are required to fill in and treat the reservation as a new and separate booking if in doubt, please just ask for clarification.
Cancellation by you
If you cancel your camping or glamping holiday 6 weeks or more before your arrival date, we will refund your monies less a £40 admin fee*. If you cancel your camping or glamping holiday 6 weeks or less before your arrival date and we are able to re-let your pitch/bell tent for the dates you have booked, we will refund your deposit and balance less a £40 admin fee*. In the event that we are unable re-let your dates, no refund will be made. If you are worried about the prospect of cancelling, please take out holiday insurance. Bookings are not transferable without our prior agreement by email, in writing.
Covid-19
If you have to cancel because of you or one of your booking members has a positive covid test/symptoms, you have to self-isolate, or you are put into a lockdown that means you will be breaking the law to come on holiday (proof maybe required). Then we will give you the option to postpone your holiday to a later date if we can, if you can leave your deposit or balance with us and postpone your holiday this helps us as a small business enormously.
If you request a full refund you will be refunded the amount less the £40 admin fee*
* The admin fee includes the processing and joining of the Greener Camping Club membership of £12.
Cancellation by us
We reserve the right to cancel a camping or glamping holiday at short notice if we are unable to provide accommodation or camping environment, due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances, your full payment will be returned to you less the £40 admin fee* We cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation. We suggest you have an adequate holiday insurance policy to cover these other eventualities.
We reserve the right to cancel your holiday if we are put in to lockdown or if we or any of our staff are put in a position that makes keeping the site open unsafe. In this event you will be offered a postponement if you keep your payment with us or refund all monies less the £12 Greener Camping Club fee.
Children
There are many opportunities for play and adventure on our meadow and small holding. Our aim is for children to have a truly enriching experience of space and freedom. But because Driftways Glamping & Camping is a working farm (albeit a small holders version) there are contingent risks to be aware of, including the lane between the meadow and the farm.
We allow (in fact we encourage) campfires, the glamping structures have wood burning stoves, there is a shallow stream on our land as well as a pond and a moat. We have goats, horses & chickens and various chores to do all year round - so there are tractors and machinery around. These risks are small and should be self-evident - but if you are not clear, please ask!
The meadow is self contained except for access to the freezer and the shop. There is a lane between the Glamping & Camping meadow and the main farm; it is a small lane and we are near a junction so traffic shouldn’t be fast, but it is a road please keep the gate closed when not in use. If crossing the road is an issue for you then we are happy to deliver items to you please just ask. Parents are responsible for the supervision of their children at all times.
Consideration for Others
This is a peaceful, quiet campsite for the enjoyment of nature. We do not allow generators, amplified music that can be heard off anybody’s pitch, and only quiet talking is permitted after 10pm. Noisy visitors who persistently disturb other guests will be asked politely to leave, without refund. If you are out for the evening and arrive back late, please consider other campers and if necessary park by the hay barn on the farm side of the road to avoid disturbance.
We have a procedure for dealing with members who break the club or site rules and these will be followed. Persistent offenders maybe reported to the police of face a ban from the Greener Camping Club.
Day Visitors
Are only permitted by prior agreement.
Recycling & Rubbish
A condition of camping here is that you try and recycle as much as possible glass, cans, plastic, paper, cardboard etc. placing them in the recycling bins provided. What is left, ie. anything that is not recyclable can be placed in the landfill bin. We try and minimize glass use on the site as it is a grass site with children onsite, if there are any glass breakages please clear up as much as you can and let us know so we can try and ensure all glass is removed.
Owls, Foxes, Deer and other wildlife
It's nice to know that you might get a glimpse of all of these creatures. At night you'll probably hear them scurrying around for sure. The problem is that they are looking for an easy feast and may try to raid your food stocks and recycling. One or two simple precautions will help. Put your food in suitable, hard containers and your recycling in the bins provided. Don’t leave food scraps lying around and make sure your tent is zipped up at bedtime.
Property loss
We cannot be held responsible for any lost or stolen property.
Smoking policy
All the tent structures and all the undercover facilities are strictly NO SMOKING. If you smoke, do it outside and dispose of your cigarette ends in the campfire or bin. Cigarette butts are a health hazard to children and wildlife
Campfires & firewood
Please only use the designated campfire places and do not enlarge or alter the position of the designated campfire places. Do not leave your campfire unattended and think carefully about whether or not to light a fire if it is windy.
We reserve the right to ask you not to light a campfire in certain conditions, eg very dry and preharvest of farmers crops
Storms and bad weather
We gets lots of weather and sometimes it can be too much for some styles of tents. Please be aware we are unable to offer refunds due to bad weather. Unless we deem it unsafe when we may request you to either move or leave site in extreme cases we may offer refunds or credits.
Dog policy
For Glamping and camping we can accommodate well behaved dogs providing all dogs in the pitch and campsite communal areas must be kept on a lead of no more than 2 meters and never be left on-site unattended. This is for sanitary reasons as it’s simply not possible to watch the dog playing the whole time, that could be pooing in a camper accessed area.
Please clean up after your dog in appropriate bags and put bags in the grey bin. It is your responsibility to clean up after your dog, remember there are children playing here.
Please try and encourage dogs to do their business in the margins of the field/ pitches and please do always pick it up, we don't operate a 'stick and flick' policy here (even in the long grass) as people (inc children) do still walk there and eventually we will have to mow it.
Please do not bring dogs across to the Farm/ Dairy they will not be welcomed by our own dog. Sorry.
Chemical toilet disposal
If you bring a portable toilet please take the contents home as we do not have facilities to dispose of. Discharge of chemical toilets IS NOT ALLOWED anywhere on site
Additional Terms & Conditions specific to the glamping
Gas
Gas for the camp kitchen cooker is included in the price of the holiday. This represents a significant cost to us and is provided on a 'fair-usage basis'. Please use the gas thoughtfully and never leave anything aflame if you are not in attendance.
Accidental damages
Should any significant damage or breakage occur, other than acceptable wear and tear, a charge for replacement may be made. We reserve the right to charge for excessive cleaning where a glamping structure has been left in an unacceptable condition, through waste, litter, interference in the structure, movement of furniture and contents etc (including using indoor furniture, cushions etc outdoors) Guests will be held responsible for any fire, smoke or general damage, or alteration to the structure caused by negligence.
Dated 3 Jan 2024